Our frequently asked questions are shown below to help you with some of the most commonly asked questions.
How far away from London town centre is the hotel?
Our hotel is only 2.5 miles from London, we are just 2 minutes walk from Gloucester Road tube station for convenient travel to Hyde Park, London Eye, Tower Bridge plus more of London’s top attractions.
What is the name of closest tube station?
The closest tube station is Camden Town
What is your check in and check out time?
Check in: 14.00
Check out: 11.00 (Complimentary late check out for IHG Reward Members until 14.00)
Does the hotel have gym facilites?
Yes, our hotel has a mini gym for residents. Use of our gym is complimentary.
Is breakfast available at the hotel?
Yes, we serve a buffet breakfast in our mezzanine-level restaurant. Serving times are from 7.00am to 10.00am.
Do you offer WI-FI at Holiday Inn London - Camden Lock?
Complimentary standard WI-FI access is available throughout the hotel.
When do you charge my credit or debit card?
For prepaid bookings payment is taken at the time of booking. On bookings made on a best flexible rate payment will be taken upon arrival.
Do you accept cash payment?
Yes we accept cash payment.
Do you accept group bookings?
Group bookings are 10 rooms or more, if you would like more information please contact our team.
Does your hotel have conference facilites?
At Holiday Inn London - Camden Lock we have a dedicated conference facilities. We have 6 adaptable meeting rooms that can be configured to meet your precise needs, from a small meeting space to a large flexible open area. Please contact our team for more information.
Does the hotel allow pets?
Only guide dogs are allowed, if you do have a guide dog please make a request to the hotel prior to booking so we can make the necessary arrangements.
Is the hotel accessible to wheelchairs?
Our hotel is fully accessible to wheelchair users, 2 guest lifts cover all floors. We have 4 accessible rooms.
Do you have cots available?
Yes we have cots available, please contact our team to ensure this is added to your booking.
Do you offer group dining?
Yes, please contact our team for more information.